Systems Restored After Outage Impacts Driver License Services

MONTGOMERY – Service has been restored and normal operations have resumed at all the Alabama Law Enforcement Agency’s (ALEA) Driver License Offices across the state after an outage affected certain customer services.

The outage occurred due to a failure of communications lines provided to ALEA by the American Association of Motor Vehicle Administrators (AAMVA), which is a nonprofit organization that develops model programs in motor vehicle administration and serves as an information clearinghouse in those areas.

Due to the outage, driver license employees were unable to provide certain customer services and complete transactions online and in-person at all ALEA Examining Offices as well as probate and license commissioner’s offices partnered with ALEA.

ALEA Secretary Hal Taylor said, “A dedicated team of experts from ALEA and AAMVA worked diligently to resolve the issue and restore the system to normal operations as quickly as possible. We deeply apologize for any inconvenience this may have caused our customers during the outage, and we thank everyone for their patience.”

To view ALEA’s online services or schedule an appointment, please visit: www.alea.gov/dps/driver-license.

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